I've spent the morning on the phone - in fact I'm still on the phone as I write this. I'm not speaking to anyone, I'm just listening to an endless stream of electric jazz, that's interrupted every minute by a recorded woman who tell me "Thanks for waiting, one of our advisors will be with you as soon as possible."
Every time the line went quiet, before her voice came on, I got ready to start talking. Every. Single. Time. It wasn't a fun call either, so my heart lurched a little too. It was not a pleasant experience.
It got me wondering, is there a science to the music they use? Is someone, somewhere, researching the kind of music that will sooth callers, diffuse anger of any irate customers? That sounds like an important job; but one I doubt exists. I've called up for tickets from Ticketmaster and ended up wanting to throw my phone across the room by the time they actually answered.
I did call the Capital FM Arena the other day and they played modern pop songs of everyone who was coming to do a show and told you that tickets were still available. It was very tempting, as there were a few people I'd love to go and see.
Sorry - I just had to break off then as my call was finally answered! Yay! I almost dropped the phone when a real person spoke and after all that she answered my question in under a minute, so I'm all smiles now;.
My question for you is what's the worst phone music you've heard? If you could reveloutionise the music they do use, what would you choose?
Find out more about the Shame Box in my book The Choice. Imagine a world where sugar is illegal, baking is a crime and the government use diet, exercise and shame to keep people in line. Winner of the Good Housekeeping Novel Competition, The Choice is available to pre-order from Amazon, Waterstones, Book Depository.
I won the Good Housekeeping Novel Competition. My novel, The Choice, is published on 26th December 2019, by Orion
Title: The Choice
Published: 26th December 2019
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