Claire Wade
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Hold music - does it make you want to scream too?

12/6/2014

 
I've spent the morning on the phone - in fact I'm still on the phone as I write this. I'm not speaking to anyone, I'm just listening to an endless stream of electric jazz, that's interrupted every minute by a recorded woman who tell me "Thanks for waiting, one of our advisors will be with you as soon as possible."

Every time the line went quiet, before her voice came on, I got ready to start talking. Every. Single. Time. It wasn't a fun call either, so my heart lurched a little too. It was not a pleasant experience.

It got me wondering, is there a science to the music they use? Is someone, somewhere, researching the kind of music that will sooth callers, diffuse anger of any irate customers? That sounds like an important job; but one I doubt exists. I've called up for tickets from Ticketmaster and ended up wanting to throw my phone across the room by the time they actually answered.

I did call the Capital FM Arena the other day and they played modern pop songs of everyone who was coming to do a show and told you that tickets were still available. It was very tempting, as there were a few people I'd love to go and see.

Sorry - I just had to break off then as my call was finally answered! Yay! I almost dropped the phone when a real person spoke and after all that she answered my question in under a minute, so I'm all smiles now;.

My question for you is what's the worst phone music you've heard? If you could reveloutionise the music they do use, what would you choose?
Claire Wade is the winner of the Good Housekeeping Novel Competition and author of The Choice. She was bed bound for six years with severe ME, trapped in a body that wouldn't do what she wanted. She now writes about people who want to break free from the constraints of their lives, a subject she's deeply familiar with.
Belinda
13/6/2014 03:35:37 am

The worst one I had was being on hold with my insurance company after a car accident just before Christmas one year... I have no idea who decided that "Santa Claus is Coming to Town" was appropriate for a dedicated accident helpline number!

I'm glad you got your issue sorted out after the long wait.

Claire link
17/6/2014 05:47:51 am

That is so incredibly insensitive Belinda. They clearly didn't think that through. I bet you suddenly found new meanings to lyrics you'd never even considered before.

I hope you're ok after the accident and the insurance company sorted it all out for you.


Comments are closed.
    Claire Wade

    Claire Wade

    I'm an author, disability activist, winner of the Good Housekeeping First Novel Competition and The EABA for Fiction 2020 and founder of Authors with Disabilities and Chronic Illnesses (ADCI).


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